Privacy Policy

Our company, Shamrock Rx, Inc. DBA Shamrock Specialty Rx is a pharmacy that provides medication and healthcare services. Under applicable law, we are required to protect the privacy of your individual health information (information we refer to in this notice as “Protected Health Information” or “PHI”. We are also required to provide you with this Notice regarding our policies and procedures regarding your PHI and to abide by the terms of this notice, as it may be updated from time to time.

Personal information collected includes but is not limited to, name, date of birth, allergies, address, phone number, email address, and payment information. Information may be collected in person, via fax, phone call, email, refill app or SMS texting.  SMS consent will not be shared with third parties.

We are permitted to make certain types of uses and disclosure under applicable law for treatment, payment, and healthcare operations purposes.  We may obtain information to dispense prescriptions and for the documentation of pertinent information of your record that may assist us in managing your medication therapy or your overall health.  For treatment purposes, such use and disclosure will take place in providing, coordination, or managing healthcare and its related services by one or more of your providers, such as when your pharmacist consults with your physician or a specialist regarding your medications, treatment or condition.

For payment purposes, such use and disclosure will take place to obtain or provide reimbursement for providing pharmaceutical care services, such as when your case is reviewed to ensure that appropriate care was rendered.  

For healthcare operations purposes, such use and disclosure will take place in a number of ways, including for quality assessment and improvement; provider review and training; underwriting activities; review and compliance activities; and planning, development, management and administration.  Your information could be used for example, to assist in the evaluation of the quality of care that you were provided.

We store some of your PHI in electronic computer files.  We backup our electronic records daily and employ other precautions to safeguard the integrity of your PHI.  Despite these precautions, it is possible but unlikely that a computer crash or other technological failure could cause loss of data.   In addition, reasonable safeguards are employed to protect your PHI stored on electronic media.  

In addition, we may contact you to provide refill reminders, health screenings, wellness events, inoculations, vaccinations or information about treatment alternatives of other health-related benefits and services that may be of interest to you.  In addition, we may disclose your health information to your plan sponsor. 

We may use and disclose your Protected Health Information, without your authorization when the pharmacy needs to contact a physician or physician’s staff as is permitted or required to do so without individual written authorization.  We may use and disclose your PHI if we are contacted by another pharmacy who states they have your request and consent to transfer pharmacy records to them.

From time to time we may employ the services of business associates who may assist us in one or more tasks and who may use, change or create PHI.  Business associates are required to comply with all the privacy regulations on your behalf.

We may disclose PHI about you without your authorization to comply with workers compensation laws, as required by law enforcement, legal proceedings, public health requirements, health oversight activities and as required by law.

Other uses and disclosures will be made only with your written authorization and you may revoke your authorization by notifying us as described in Section B.